FAQs for Training Institutes

Page last updated 03:45 PM - 05 October 2021

Please check back on this page regularly. We’ll keep updating it to include all the questions we receive from the community.

Please do check the latest update from the concerned authorities in relation to health, safety and travel in case it changed while we were working on updating this page.

Frequently Asked Questions - Training Institutes

COVID 19 Vaccinations

1. Are PCR tests mandatory?
Effective from Sunday 11th of April 2021, employees who are eligible but choose not to be vaccinated must take the PCR test every seven days. This applies to all private education institutes in Dubai, including early learning centres, schools, universities and training institutes.

PCR tests are also mandatory if symptoms of Covid-19 are present.
2. Does this decision apply only to educators?
No. This decision applies to all staff working at early learning centres, schools, universities and training institutes. It includes support staff, outsourced staff and casual or part-time staff.

3. What are the eligibility criteria for the vaccine?
All adults in Dubai are eligible to take the Covid-19 vaccine, with the exception of groups mentioned in this pamphlet from Dubai Health Authority.

4. Can we choose the type of vaccine to take?
There are a variety of vaccines available in Dubai. Please contact Dubai Health Authority for more information on this.

5. Is it necessary for eligible, non-vaccinated staff to take the PCR test even if they are working remotely?
All eligible and unvaccinated staff, whether working remotely or face-to-face, must take the PCR test every seven days.

6. Do eligible, non-vaccinated staff have to take the PCR test when they are on holidays?
It is not necessary to take the PCR test while on holidays.
7. In which circumstances do I not have to take the PCR test every seven days?
You do not have to take the PCR test every seven days if you are not currently eligible for the vaccine, or if you have already had your first dose. More information on Covid-19 vaccines and eligibility is available in this pamphlet from Dubai Health Authority.


General Questions

1. How will restrictions for training institutes change?
Training institutes are now allowed to offer training in person. In line with the announcement from Dubai Government, age restrictions of students have also been lifted for training institutes. - students below 12 years old are now able to physically attend classes. All institutes must continue to follow strict health and safety guidelines to open their premises.

2. What kind of training institutes are included in the change?
The easing of restrictions is applicable to all education and training institutes, including (but not limited to) those that offer:
  • professional and management development training;
  • computer and language training;
  • technical and occupational training; and
  • fine arts, calligraphy, music, dance, sculpture and drawing
3. Do the changes only apply to training at an institute’s premises?
The changes apply to training services provided in-house, through client venues, or third-party premises such as hotels.

4. Schools, universities and training institutes still have to pay their rent and bills. What support can they get right now?
KHDA is able to provide educational institutions with letters of support to ask for flexibility from landlords, banks or other organisations. Please write to rpc@khda.gov.ae to request this letter of support from us.

5. I would like help to cope, mentally and emotionally. Who can I talk to?
Please call or What’s App the free support line on 800 4673 (HOPE). This service is staffed by counsellors, psychologists and other mental health experts, and is there to support you during the Coronavirus pandemic. The service is in Arabic and English and is open from 8am to 8pm.This service is provided by the UAE National Programme for Happiness & Wellbeing. For more details, please go to  https://hope.hw.gov.ae.


1. I am having trouble getting paid by my school, university, training institute, what can I do?
Please contact the Ministry of Emiratisation and Human Resources and discuss your eligibility for payment through your legal agreement with them: https://www.mohre.gov.ae/en/services/labour-offices.aspx
2. Can I return to my training institute after my holiday abroad?
The UAE Government has put in place specific protocols on the arrival of residents and tourists in the UAE from abroad. These protocols are updated regularly – please check the official website to learn more.
3. Which employees are given priority to work remotely at schools and universities?

Staff with high risk conditions (specific illnesses or immunocompromised) should be allowed to work from home, until further notice. Pregnant staff are also recommended to work from home or provide a “fit for work” certificate from their doctors.

For more information about the Coronavirus (COVID-19)
Please call:
- Estijaba Service on 8001717
- Dubai Health Authority on 800342 or
- Ministry of Health and Prevention on 80011111
Page last updated 05 October 2021
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